PROMOTION TERMS & CONDITIONS
• Our offers cannot be combined with other offers or promotional vouchers.
• No rain checks, refunds, or substitutions allowed.
• Gift vouchers cannot be used for promotional treatments or products.
RESERVATIONS
• Book in advance to secure your preferred date and time.
• You’ll get a confirmation SMS/EMAIL upon booking and a reminder SMS 24 hours before your appointment.
• Credit card details are needed to secure your treatment.
ARRIVAL
• Please arrive 5-10 minutes early to start the relaxation process, this ensures maximum therapy time.
PAYMENT OPTIONS:
• Eleni Milionis Beauty accepts Cash payments, EFT payments & Card payments.
• Please note all card payments will incur a surcharge of 2.2%.
• Any bookings before 6am, Sunday’s & Public Holiday’s will incur a 10% surcharge.
CANCELLATIONS
• Appointments are reserved for you.
• Confirming an appointment means you accept this policy.
• There is limit to 2 reschedules per appointment. Rescheduling 2 or more time will become automatically cancellation and the same cancellation policy applies.
Due to the complexity of Cosmetic Tattooing and Plasma services we require a 50% non-refundable deposit and processing fee (if paying with card) which will be charged to you upon booking. All booking must be secured with a deposit within 24hrs, failure to do so will result in automatic cancellation to allow others the opportunity to book in.
Any cancellations will result in the forfeit of your deposit.
There must be 72 hours notice given if you wish to reschedule your appointment, failure to do so will incur an administration fee of $100.
For all other treatments, any cancellations or rescheduling made within 24 hours of the scheduled appointment will incur a 50% cancellation fee.
Bookings related to weddings are taken on a first come, first serve basis. We cannot hold your booking open without confirmation and payment of the booking deposit. Non-payment may result in losing the date to another party. A 50% deposit will be required to secure your booking which can be made via bank transfer. If there is a reduction of people requiring our services 4 weeks or less before your event, you will still be charged for those people. It is best to find replacements. The booking deposit is non-refundable & non-transferable for any reason if a booking is cancelled.
We unfortunately can’t accommodate late arrivals. Please note, this may lead to rescheduling your appointment. However, do our best to accommodate our clients where possible.
GIFT VOUCHERS TERMS AND CONDITIONS
• Eleni Milionis gift vouchers are like cash.
• Vouchers cannot be exchanged for cash and are non-refundable.
• Lost or stolen vouchers will not be replaced.
• Gift cards cannot be canceled.
• Vouchers must be presented in-store for redemption.
• If a voucher is not present during payment, the amount will be refunded once the voucher is provided.
• Gift Cards are valid for three years from the date of issue (or as extended by us).
• After expiry, unused value becomes the property of Eleni Milionis Beauty
PROMOTIONS VOUCHERS
• Promotional vouchers are valid for full-priced treatments only.
• No additional discounts apply to promotional treatments.
RE-ISSUE OF FAULTY OR DAMAGED GIFT CARDS
• We do not re-issue faulty or damaged Gift Cards unless the fault is proven to be from the production process or our fault.
LOST OR STOLEN GIFT CARDS
• Treat your Gift Card like cash.
• Lost or stolen Gift Cards will not be replaced or refunded.
• The bearer of the Gift Card is considered the owner.
YOUR GIFT CARD, YOUR RESPONSIBILITY
• You are responsible for the use and safety of your Gift Card.
• You are liable for all transactions on your Gift Card unless there’s fraud or negligence on our part.
CHANGES TO TERMS AND CONDITIONS
• We may change these terms with 30 days’ notice posted on our website.
CHECKING YOUR GIFT CARD BALANCE, EXPIRY DATE, AND TRANSACTION HISTORY
• Check your Gift Card balance and expiry date in-store or by visiting https://www.elenimilionis.com.au/gift-card/
• Provide the voucher number for balance inquiries.
REFUNDS
• We do not offer refunds on retail products or gift vouchers.
ELENI MILIONIS BEAUTY GUARANTEE
• Notify us within 7 days of treatment if you’re dissatisfied.
• In-store consultation required for reactions to treatment.
RESERVED RIGHTS
• We reserve the right to change these conditions without prior notice.